Santen
Complaint Coordinator
Miami, FL, United States
Sponsorship not specified$47k-$71kDetected 35 days ago
ExcelMedical DevicesCommunicationOrganizational Skills
About the role
- Santen is a specialized pharmaceutical company with a 130-year heritage focused exclusively on ophthalmology.
- Santen InnFocus, Inc. in Miami is looking for a Complaint Coordinator to join their team.
- This role focuses on managing and processing product complaints related to the PRESERFLO MicroShunt.
Responsibilities
- Perform testing and documentation on returned devices
- Maintain complaint databases and files
- Document outcomes, corrective actions, and feedback
- Support internal/external audits
Nice to have
- Contribute to continuous improvement
- Bachelor's degree or equivalent experience
- Knowledge of ISO 13485, EUMDR, and 21 CFR Part 820
- Experience with complaint handling or returned goods preferred
- Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
- Understanding of ophthalmic terminology is a plus
- Strong communication and organizational skills
Compensation
- The salary range for the Compliant Coordinator position is $ 47,031 - $ 70,547 depending on experience.
Benefits
- With sales in over 60 countries, Santen's 4,000 global employees work to deliver life-changing therapies that make hope a reality for people facing vision impairment and loss.
- Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments.
- We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment.
- At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
- Minimum 5 years' experience in the medical device industry
Company info
- Fluent in English (written and spoken) What we offer:
- A career at Santen is an opportunity to make a difference.
Equal opportunity
- Equal Opportunity Employer.
- If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.
This listing is sourced directly from Santen's careers page and normalized into a canonical job model.