New England Donor Services
Family Support Liaison
New Haven, CT, United States
Sponsorship not specifiedDetected 13 days ago
ExcelProcurementEpicCernerEHR/EMRCommunicationMicrosoft Office
About the role
- New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda.
- With nearly $150M in operating revenues, NEDS employs 399 clinical and non-clinical staff members throughout New England and across the country.
- This position works under the direction of Sr.
Responsibilities
- During periods where no Donation After Cardiac Death (DCD) support is scheduled, FSL performs duties assigned by PFC or designee.
- Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services.
Requirements
- Ability to handle highly confidential information in a professional manner.
- Participates in required meetings and training.
Nice to have
- Proficiency in Microsoft Office products (e.g., Word, Excel, PowerPoint) and Microsoft Outlook required.
- Proven competence as determined by Sr.
- Director, Family Services and/or current supervisor.
- Required to travel by personal vehicle to meet the duties and responsibilities of this position.
- Travel and driving are required for this role, must have a valid drivers license.
Skills
- strong interpersonal, written and verbal communication skills.
- Skilled in active listening and proven ability to handle sensitive and confidential information.
- Confidentiality: Ability to handle highly confidential information in a professional manner. High level of judgment and discretion.
- Proven competence as determined by Sr. Director, Family Services and/or current supervisor.
- Chaplaincy, palliative care, hospice, social work background highly preferred.
- BCC, ACC preferred.
- As an NEDS employee, our benefits include:
- Generous paid time-off program
- Health, Dental, Vision, and Mental Health insurance coverage
- 2x Annual Salary Life Insurance
- Fertility Benefits
- Inclusive Healthcare Programs
Benefits
- Documents all follow-up into NEDS electronic medical record.
- 403(b) Retirement Plan with Organizational Contributions
- Tuition Reimbursement
Equal opportunity
- Assess and advocate for religious accommodation needs of Donor Families.
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This listing is sourced directly from New England Donor Services's careers page and normalized into a canonical job model.