OpenEye
Service Reliability Engineer
Liberty Lake, Washington
Sponsorship not specified$80k-$110kDetected 13 days ago
JavaScriptTypeScriptJavaC++C#GitMySQLAWSCloud PlatformsCI/CDPrometheusGrafanaDatadogDevOpsSite Reliability EngineeringIncident ResponseProject ManagementAgileJiraCustomer SupportTCP/IPCommunicationProblem SolvingCritical Thinking
About the role
- As a Service Reliability Engineer (SRE) at OpenEye, you will play a hands-on role in elevating the reliability, quality, and consistency of our software and release processes.
- As SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service-level indicators.
- You'll participate in incident response and root cause analysis, while collaborating with development and DevOps teams to enhance observability and tooling.
Responsibilities
- Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
- Implement, operate, and continuously improve monitoring, alerting, and observability systems.
- Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives.
- Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance.
- Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting.
Requirements
- 1-5 years related experience and/or training
- Experience in a scripting language and/or C# and/or Java and/or C++ development language
- Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
- Familiarity with Agile methodologies and project management tools (e.g. Jira)
- Ability to quickly learn new technologies and practices
- Solid understanding of development practices and TCP/IP network protocols
- Excellent critical thinking and problem-solving skills
- Strong quality ethic and test-first attitude
- Great communication and teamwork skills
- The pay range for this opportunity is $80,000 - $110,000 annually. In addition, this position is eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
Nice to have
- Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
Skills
- OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention.
- OpenEye is a subsidiary of Alarm.com.
- Learn more at www.openeye.net.
- OpenEye is an Equal Opportunity Employer
Compensation
- $80,000 - $100,000 USD
- The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.
- The base salary offered is part of a total compensation package.
Benefits
- Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence.
Company info
- OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.
- OpenEye is seeking a Service Reliability Engineer to join our growing team. If you thrive in an innovative, collaborative, and casual atmosphere, apply today!
- OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention.
- For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.
- Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world.
- OpenEye's solutions are available globally through a trusted network of certified service providers.
- OpenEye is seeking a Service Reliability Engineer to join our growing team.
- If you thrive in an innovative, collaborative, and casual atmosphere, apply today!
Visa & Work Authorization
- Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
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This listing is sourced directly from OpenEye's careers page and normalized into a canonical job model.