Kyndryl

AI Enablement Specialist

New York, NY, USA · Part-time

Sponsorship not specified$100k-$190kDetected 22 days ago

LogisticsCustomer SuccessLeadershipCommunicationSharePoint

About the role

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
- Help define criteria for selecting new tools to onboard into the AI Garage Lab

Community Support & Engagement
Support Community Managers in building and maintaining networks of AI champions and users.
Coordinate communications, logistics, and follow-ups to drive engagement across stakeholder communities.
Support rollout of training programs, including scheduling sessions and preparing materials.
Maintain AI@Work knowledge hub with session replays, guides, and FAQs.
Metrics, Data & Operations Support
Manage AI tool usage data sets including collection, cleaning, and weekly refresh.
Track adoption and engagement metrics and support reporting for leadership.

You're good at what you do and possess the required experience to prove it.
However, equally as important - you have a growth mindset
You are customer-focused - someone who prioritizes customer success in their work.
And finally, you're open and borderless - naturally inclusive in how you work with others
Ability to work collaboratively with senior stakeholders and across cross-functional teams.
Familiarity with Microsoft 365, Teams, SharePoint, or Power Platform.
Experience supporting internal training sessions, communications, or events.

Assist with planning and execution of enablement sessions, hackathons, and showcases.
Contribute to development of enablement content such as guides, demos, and quick reference materials.
Facilitate select sessions (e.g., office hours, walkthroughs) under guidance from senior team members.
Monitor and respond to community questions via channels such as Viva Engage, ensuring timely follow-up.
Coordinate with IT, Security, and Admin teams on licensing, access, and issue resolution.
Help scale knowledge and best practices across the organization.
1-3 years experience in enablement, communications, program coordination, or related roles.

Help define criteria for selecting new tools to onboard into the AI Garage Lab
Help define the right tools for the right personas at Kyndryl
Guide advanced users to appropriate tools, environments, and governance guardrails under leadership direction.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.
You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Support development of AI enablement playbooks and repeatable learning assets.
Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
AI Tool Strategy
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail.
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

This listing is sourced directly from Kyndryl's careers page and normalized into a canonical job model.