Seattle Pacific University

Associate IT Analyst

Main Campus, USA · Director · Full-time

Sponsorship not specified$55k-$70kDetected 74 days ago

AzureCybersecuritySOC OperationsHRISCustomer SupportControlsCiscoNetwork EngineeringLeadershipCommunicationCollaborationMentoringWritingCompTIA

About the role

SPU IT values impact over activity, clarity over complexity, and principles over rigid processes, fostering a culture of service, ownership, transparency, continuous improvement, and thoughtful innovation grounded in stewardship.
This role blends strong technical aptitude, operational discipline, and collaboration to help ensure technology services are reliable, secure, well-documented, and aligned with university priorities.

Responsibilities

Technical Support & Domain Support
Administer and support enterprise platforms, tools, and services aligned to assigned areas of specialization.
Partner with infrastructure and security teams to embed security and privacy principles into daily operations.
Create, maintain, and improve technical documentation, standards, and operating procedures.
Provide guidance and collaborate with Help Desk, Tier 1, and Tier 2 staff through mentoring, troubleshooting support, and informal leadership as appropriate for experience level.
Perform other related duties as assigned based on team needs and individual strengths.
Collaborate across technical domains to support shared outcomes and institutional priorities.
Rotational Operational Support & Incident Triage
Participate in SPU IT's rotational operational support model.

Requirements

Technical Expertise & Experience
Bachelor's degree in a technical field or equivalent professional experience.
Demonstrated proficiency or working knowledge in one or more of the following technical areas of specialization:
Experience supporting and administering systems in a professional or enterprise environment.
Experience supporting systems within one or more technical domains and contributing to reliable, repeatable operations through documentation and process improvement.
Demonstrates sound judgment and the ability to navigate ambiguity with confidence.
Endpoint Management & Client Computing (e.g., Windows/macOS administration, MDM, configuration management, patching, compliance, device lifecycle)
AV, Classroom, and Learning Space Technologies (e.g., instructional AV systems, control systems, classroom support, learning space lifecycle planning)
Field Operations & Systems Support (e.g., on-site technical support, hardware deployment, network/telecom support, printer and peripheral management)
User-Facing Enterprise Platforms supporting end-user productivity, collaboration, or instruction
Professional Competencies & Ways of Working
Demonstrated ability to collaborate effectively and build trust through credibility, responsiveness, and teamwork.
Develops contextual awareness of university operations and enterprise-level priorities.
Identifies and recommends fit-for-purpose, maintainable, and scalable solutions.
Thinks strategically while executing pragmatically.

Nice to have

Experience contributing to standards development, documentation, or planning activities.
Experience collaborating across multiple technical disciplines to achieve shared outcomes.
Values impact over activity and results over motion.
Embraces continuous improvement and thoughtful innovation.
Operates with transparency, humility, and a commitment to shared success.
Keeps Christ and the university's mission at the center of decision-making.
A personal commitment to Christian faith
enthusiasm for supporting Seattle Pacific University's mission

Skills

What We Need
Associate IT Analysts bring sound judgment, curiosity, and a service-oriented mindset to their work.
They contribute to outcomes through technical skill, clear communication, and dependable follow-through.

Compensation

Compensation & Position Details

Benefits

Support the health, reliability, and lifecycle activities of systems and platforms within areas of specialization, including inventory, maintenance, and planned refresh work.
Evaluate tools, technologies, and approaches for fit within a higher-education environment, balancing innovation with stewardship.

Company info

Seattle Pacific University is a Christian institution committed to graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community.
Information Technology supports this mission by delivering secure, reliable, and forward-looking technology that enables students, faculty, and staff to do their best work. SPU IT values impact over activity, clarity over complexity, and principles over rigid processes, fostering a culture of service, ownership, transparency, continuous improvement, and thoughtful innovation grounded in stewardship.
The Associate IT Analyst is an on-campus individual-contributor role that supports one or more technical domains that enable end-user computing, learning environments, and institutional operations. This role blends strong technical aptitude, operational discipline, and collaboration to help ensure technology services are reliable, secure, well-documented, and aligned with university priorities. Associate IT Analysts contribute to platform administration, troubleshooting, documentation, and continuous improvement-working independently on routine and moderately complex work, and partnering with senior staff on higher-impact or ambiguous challenges.
Information Technology supports this mission by delivering secure, reliable, and forward-looking technology that enables students, faculty, and staff to do their best work.
The Associate IT Analyst is an on-campus individual-contributor role that supports one or more technical domains that enable end-user computing, learning environments, and institutional operations.
Associate IT Analysts contribute to platform administration, troubleshooting, documentation, and continuous improvement-working independently on routine and moderately complex work, and partnering with senior staff on higher-impact or ambiguous challenges.
They grow capability through documentation, knowledge sharing, and continuous improvement, and they seek guidance appropriately when risk, scope, or ambiguity increases.
The ideal candidate thinks systemically, communicates with clarity, anticipates needs, and delivers practical results that support the university's academic and administrative missions.

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This listing is sourced directly from Seattle Pacific University's careers page and normalized into a canonical job model.