VTS
Customer Success Manager
New York, New York, United States
Sponsorship not specified$110k-$138kDetected 7 days ago
Product ManagementAccount ManagementCustomer SuccessCollaboration
About the role
- You'll act as a core strategic advisor for our users-driving value through high-velocity adoption, and turning daily users into VTS champions.
- At VTS, you'll join a high-impact, AI-augmented CS team that's rethinking how modern client success is done.
Responsibilities
- Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders.
- Manage client value realization to secure renewals and collaborate closely with our Sales teams to spot account expansion and upsell opportunities.
- Work hand-in-hand with Product, Support, and Sales teams to advocate fiercely for client feature requests and directly influence our product roadmap.
- You're not just looking to execute tasks; you love building relationships, solving complex client problems, and guiding clients toward clear, successful outcomes.
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- You can manage multiple client projects simultaneously while maintaining a sharp attention to detail and hitting your goals in a fast-paced environment.
Requirements
- You bring 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment.
Skills
- Customer Success is the front line of VTS's retention engine.
- Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **
Compensation
- At VTS, we pride ourselves on articulating a clear and transparent philosophy around equitable, impartial compensation that will allow us to recruit and retain an exceptional team.
- The base salary is market-driven at the time of offer and is based on tier 1 market data.
- The salary for this role will range between $100,000 and $125,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.
- There is a bonus structure for the position that will bring the OTE (on target earnings) to $110,000 - $137,500 depending on the base salary agreed upon and achievement to goals.
Benefits
- VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan.
- Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
- Benefit from a culture that promotes new learning.
- VTS offers an education stipend to all employees!
Equal opportunity
- EEO Guidelines
- VTS embraces diversity and equal opportunity in a serious way.
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from VTS's careers page and normalized into a canonical job model.