Roboflow

Roboflow

Named Technical Support Engineer

NY, SF or Remote (US)

Sponsorship not specified$150k-$200kDetected 212 days ago
BashLinuxMachine LearningData EngineeringComputer VisionCustomer SupportFirewallVPNResearchCommunicationProblem Solving

About the role

  • Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.
  • That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.

Responsibilities

  • As the Named Support Engineer dedicated to a single enterprise customer, you will:
  • Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
  • Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
  • Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
  • Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
  • Participate in Support's on-call rotation as needed.
  • Relationship Building: Able to form trust quickly and operate as a long-term technical partner.
  • Proactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs.
  • Process & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes.
  • Prior named-account support or Technical Account Manager / DSE experience.

Requirements

  • You enjoy teaching just as much as troubleshooting.
  • When issues arise, you are calm, structured, and communicative.
  • 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
  • Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.

Skills

  • Experience with the Roboflow platform.
  • Pre-sales, solutions architecture, or consulting background.
  • Ability to articulate technical value as business outcomes.
  • Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow's machine learning open source and hosted tools.

Compensation

  • 💰 The target compensation for this role is $150K - $200k OTE- this uncapped.

Benefits

  • 📈 In addition to our cash compensation, we offer generous perks and benefits.
  • $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
  • $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
  • $350/mo AI Tools stipend
  • $150/mo team lunch stipend
  • $500/one time home office stipend
  • Cover up to 100% of your health insurance costs for you and your partner or family
  • Equity in the company so we are all invested in the future of computer vision

Company info

  • Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.
  • We're building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow's machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.
  • Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.
  • Roboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.
  • We are building a diverse Distributed team that is distributed across the globe.
  • Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.
  • We provide competitive compensation and stellar benefits to accelerate your personal and work life.
  • Learn more about what it is like to work at Roboflow by reading these blog posts.
  • See our careers page for all open listings.
  • Our mission is to make the world programmable.
  • We're building the tools, community, and resources needed to make the world programmable with artificial intelligence.
  • Roboflow simplifies building and using computer vision models.
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This listing is sourced directly from Roboflow's careers page and normalized into a canonical job model.