OpenAI
Product Engagement Specialist, User Operations
San Francisco · Contract
Sponsorship not specifiedDetected 8 days ago
Product ManagementProject ManagementCustomer SupportResearchCommunicationOrganizational Skills
About the role
- You'll be responsible for not only managing the project timelines, but also designing and shipping the workflows, tooling and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams.
- We're looking for people who thrive at the intersection of project management, team enablement, and customer advocacy, and enjoy working cross-functionally in a fast-paced, evolving environment.
- Think data systems, not better slide decks.
Responsibilities
- Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing.
- Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support readiness.
- Develop and implement scalable feedback loops between support teams and product/engineering teams, ensuring customer insights are integrated into product development and strategy.
- Collaborate with cross-functional teams (e.g., Product, Engineering, Marketing, and Operations) to align on product launch goals and timelines.
- Lead efforts to document and standardize launch procedures, ensuring they are easily repeatable and scalable as the product line grows.
- Monitor post-launch performance, gathering data from support teams to evaluate product impact and inform future improvements.
- Have experience in product launch coordination, especially within a customer support environment (internal and/or external).
- Enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams.
Requirements
- Have excellent communication skills, with the ability to clearly articulate technical concepts and customer pain points to diverse audiences.
- Are technically fluent in areas such as APIs, integrations, data flows, analytics, automation, or lightweight scripting, even if you are not a software engineer.
Company info
- The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional.
- We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
- We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale.
- OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
This listing is sourced directly from OpenAI's careers page and normalized into a canonical job model.