HNL
Patient Services Representative
Allentown, PA
Sponsorship not specifiedDetected 13 days ago
Customer SupportEHR/EMRPatient Care
About the role
- Work Schedule: Monday - Friday variable 8 hr shift between 7am-5:pm (primarily 8:30-5) Summary Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations.
- Serves as the initial point of contact for patients and healthcare providers within the practice.
- It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs.
Responsibilities
- Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
- Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
- Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
- Performs appropriate patient outreach include telephone and EMR messaging.
Requirements
- 1 year Customer service experience
- Ability to adapt to changing priorities.
- Proven proficiency of technology and EMR workflows at the conclusion of orientation.
- Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Compensation
- Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Benefits
- Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
- Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
- Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
Equal opportunity
- HNL Lab Medicine is an equal opportunity employer.
- equal opportunity employer.
This listing is sourced directly from HNL's careers page and normalized into a canonical job model.