Zebra
Technical Customer Support, Support II
Holtsville, New York · Mid
Sponsorship not specified$26k-$39kDetected 5 days ago
RecruitingCustomer SupportWiresharkLeadershipCommunicationProblem SolvingTime ManagementAdaptability
About the role
- Being part of Zebra Nation means you are seen, heard, valued, and respected.
- Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
Responsibilities
- Drawing from our unique perspectives, we collaborate to deliver on our purpose.
- United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Requirements
- Must have technical experience working with hardware and software
- Minimum:
- High School Diploma or equivalent vocational experience
- 1+ years of customer technical support experience
- Must be able to work in our Holtsville, NY location on a hybrid schedule (3 days minimum a week in office)
- Preferred:
Nice to have
- Mobile Device Management (MDM) experience
- Mobile computing device is a plus
- Experience with wireless networks and Wireshark preferred.
- Experience with Microsoft Intune
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Experience with Wireless LAN focused networking is a plus, but not required
Skills
- Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria.
- This approach enhances efficiency and promotes fairness in the hiring process.
Compensation
- $26.27 - $39.40 Hourly
- Incentive Compensation:
- In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.
- Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.
- We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
- Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
- In most other roles, the Zebra annual cash incentive program links Company and individual performance together.
Benefits
- Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.
- We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings.
- We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
- Some roles may also be eligible for long-term incentive equity awards.
Company info
- At Zebra, we are a community of innovators who come together to create new ways of working.
Equal opportunity
- Zebra is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law.
- If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
- Know Your Rights:
This listing is sourced directly from Zebra's careers page and normalized into a canonical job model.