Zip
Senior Manager, Workplace Operations
San Francisco · Senior
Sponsorship not specified$180k-$200kDetected 19 days ago
Agentic AICybersecuritySOC OperationsIncident ResponseForecastingValuationVendor ManagementProcurementMentoring
About the role
- You balance speed, quality, and cost across a growing global portfolio while continuously raising the operational bar as the business scales.
- Oversee facilities maintenance programs across the portfolio, balancing preventative maintenance, reactive work, and capital improvements to ensure our spaces remain safe, reliable, and well maintained.
- Set and uphold the operational standards for every Zip workplace, creating environments that are safe, thoughtful, and consistently delightful for employees, whether they're working from an office or remotely.
Responsibilities
- Own our global vendor strategy and performance, including sourcing, RFPs, contract negotiations, SLAs, KPI development, compliance, credentialing, renewals, and ongoing benchmarking.
- Manage Workplace's operational budget in partnership with the Head of Workplace and Finance, tracking spend, governing contracts, managing renewals, and proactively identifying risks or opportunities.
- Reporting to Zip's Head of Workplace, as the Senior Manager, Global Workplace Operations, you own the operational engine behind Zip's global workplace portfolio.
- 🚠 Team building events & happy hours
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
Requirements
- Experience managing global or multi-country workplace operations, with an understanding of regional compliance requirements, vendor ecosystems, and local operational considerations.
- Experience partnering closely on physical security programs, including access control, vendor management, emergency preparedness, and incident response.
- Demonstrated ability to operate autonomously in a fast-moving environment while balancing strategic priorities with operational excellence.
- You believe exceptional workplaces are built through disciplined execution, thoughtful systems, and a relentless focus on the employee experience.
- Experience scaling workplace operations across an international portfolio.
- Experience supporting both office-based and distributed employees through thoughtful workplace programs and operational strategies.
- Experience implementing workplace technology platforms, operational reporting, or process automation to improve scale and efficiency.
- Familiarity with capital projects, office openings, relocations, or large-scale workplace transformations.
- Significant experience leading Workplace, Facilities, Corporate Real Estate, or Workplace Operations within a high-growth organization, including managing distributed teams and multi-site operations.
- Proven success building, transforming, or scaling a workplace function by establishing the systems, standards, and operating rhythms that enable sustainable growth.
- Strong financial and operational acumen, with experience managing operating budgets, contract governance, forecasting, and long-range planning.
- You build systems that scale, creating structure, standards, and repeatable processes that enable consistent execution across locations in a tiered model.
- You bring clarity to complexity, translating operational data, risks, and tradeoffs into actionable recommendations that help leaders make confident decisions.
- You lead with data, using operational metrics, occupancy insights, employee feedback, and financial performance to continuously improve how we operate.
- You build trust through partnership, developing strong relationships with frontline teams, cross-functional stakeholders, vendors, and executives alike.
- You balance urgency with thoughtful execution, knowing when to move quickly and when to invest in long-term, scalable solutions.
- You take ownership, proactively identifying opportunities, solving problems before they escalate, and continuously raising the bar for operational excellence.
Compensation
- The salary range for this role is $180,000-$200,000 annual base salary.
Benefits
- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
- Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Company info
- At Zip, we're committed to providing our employees with everything they need to do their best work.
- We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
This listing is sourced directly from Zip's careers page and normalized into a canonical job model.