CyberSheath
Helpdesk Technician I
United States - Remote · Staff+
No sponsorship$55k-$68kDetected 93 days ago
AzureLinuxCustomer SupportOrganizational Skills
About the role
- Essential Responsibilities (included but not limited to)
- Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
- Desktop and Server Operating Systems (Windows, Mac, Linux)
Responsibilities
- Provide escalation support as necessary for Level I Helpdesk staff
- Deploy and maintain security tools and management agents
- Maintain current notes and time entries for all requests in the helpdesk ticketing system
- Create and maintain comprehensive documentation for internal and client systems
Requirements
- Minimum 1+ years working for a Managed Service Provider (MSP)
- Ability to provide exceptional customer service in all situations
- Experience with Microsoft Windows desktop and server operating systems
- Experience with Microsoft Office 365 / Azure administration
Skills
- Multifactor Authentication
- Encryption
- Endpoint Detection and Response
- Preferred Certifications
- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
- Excellent organizational skills including the ability to balance conflicting priorities
- This role is Remote with the potential for travel to client sites
- Some on-call, shift, and evening work
- Work Environment
- CyberSheath is an Equal Opportunity Employer.
- Budgeted Pay Range
- $55,000 - $68,000 USD
Compensation
- Budgeted Pay Range
Visa & Work Authorization
- Must be authorized to work for any employer in the U.S
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This listing is sourced directly from CyberSheath's careers page and normalized into a canonical job model.