Playbook

Playbook

Meetings & Events Coordinator

San Francisco, CA · Director

Sponsorship not specifiedDetected 245 days ago
Brand StrategyCustomer SupportLeadershipMicrosoft Office

About the role

  • FREE short-term disability and FREE life insurance coverage.
  • As a direct result of your outstanding performance in this role, you solidified Playbook as a leader in redefining how people experience the workplace, ensuring that office environments not only exist but also inspire.
  • Monitor machine performance each morning, address alerts, and submit engineering tickets as needed.

Responsibilities

  • You'll provide concierge-level service to tenants in your building and partner with your Tenant Experience Director on initiatives and community events that activate the brand-new spaces on the amenity floor.
  • You'll maintain pristine common areas, ensuring operational efficiency and tidiness of the amenity floor and conference rooms.
  • You will own all aspects of conference room bookings, including intake, coordination, AV walk-throughs and support, and day-of assistance, ensuring each booking receives exceptional service.
  • Your excellent service will ensure a 90% conference room satisfaction rate and maintain monthly conference room revenue within 15% of your site's goal.
  • Support your Tenant Experience Director in executing curated programming and maintaining local vendor partnerships.
  • Through word of mouth, digital and print marketing, you'll drive tenant event participation, achieving 75% of expected attendance for all events.
  • Partner closely with the Marketing team to ensure branding is aligned across all materials and uphold the highest standard of internal and external communication.
  • Your Mission: Your mission is to execute a luxury hospitality program at an inspiring, Class A office building downtown, specifically on the building's signature amenity floor.
  • Through curated experiences, deep, meaningful tenant relationships, and unmatched hospitality, you and your team positioned your building as a central hub for workplace culture and community.
  • Facility Operations & Management: You'll maintain pristine common areas, ensuring operational efficiency and tidiness of the amenity floor and conference rooms.

Requirements

  • You have 2+ years of experience in event coordination, community engagement, and/or hospitality.
  • You are tech-savvy.
  • Your previous managers would tell us you have an innate hospitality mindset and are happiest when you are serving others.
  • In your previous roles, you can recall several instances where you anticipated a customer's needs before they even knew they had them and delighted them!
  • You are a self-starter who actively seeks and applies feedback because you are determined to be better every day.
  • You can pivot on a dime seamlessly, and your previous managers would tell us you are a stellar multitasker.
  • You know how to meet the KPIs you're given for your role.
  • You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
  • Who You Are - Core Competencies:
  • Generally Monday-Friday from 9:00am-6:00pm, however, you will be required to flex your schedule into the later evening as needed for events and bookings.

Compensation

  • $90k + up to $4k annual bonus for top performance.

Benefits

  • FREE employee-only medical coverage under one of our plans.
  • Other incredible benefits HERE.
  • The Legacy You'll Leave: As a result of your leadership, you enabled connection, productivity, and longevity for the community of tenants who utilized the amenities.

Company info

  • We list salaries based on a few key factors.
  • These include location-specific budgets, market trends, team size, and the scope of the building.
  • Since we're a national company working with office of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page.
  • Curious or want to chat more about it?
  • We promise to be open and transparent about these details throughout our interview process.
  • Your mission is to execute a luxury hospitality program at an inspiring, Class A office building downtown, specifically on the building's signature amenity floor.
  • You have multiple examples of how you've exceeded what customers expected of you.
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This listing is sourced directly from Playbook's careers page and normalized into a canonical job model.