Thorlabs

Customer Service Rep I

Newton, New Jersey, United States

Sponsorship not specifiedDetected 14 hours ago

Customer SupportResearchCommunicationMicrosoft Office

About the role

Backed by a dedicated workforce of more than 3,000 employees worldwide, Thorlabs contributes to cutting-edge research and real-world innovation.
We know every employee brings unique talents and perspectives that fuel our success, and we seek driven individuals who are excited to make an impact in a fun, fast-moving culture.
Essential Job Functions include the following, but are not limited to: Ensure End User Compliance, ITAR (International Traffic in Arms Regulations), and Other Regulatory Processes are followed.

Whether you're early in your career or bringing years of experience, you'll find opportunities to grow, take ownership, and make meaningful contributions from day one.
Strong communication and interpersonal skills are required Must be able to work on a self-initiated basis in a team environment and on Saturdays.

Proficient computer skills including MS Office Programs.
Strong proficiency in sales and customer service.
Strong ability to work under time constraints, to multitask, and solve problems.
Strong attention to detail to ensure accuracy in communication and the information provided.
Employees can be terminated for any reason not prohibited by law.
Specialized Knowledge and Skills: Proficient computer skills including MS Office Programs.

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..

Ensure End User Compliance, ITAR (International Traffic in Arms Regulations), and Other Regulatory Processes are followed.
Set up customer accounts or assign the correct accounts to web orders for proper request processing.
Process order and quote requests accurately, maintaining an entry error rate no higher than 0.50%, and in a timely manner Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Responds to requests via incoming telephone calls, emails, and chats.
Attends to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
Understands and appropriately uses the company pricing system and policies.
In addition to the essential functions and duties listed above, all positions are also responsible for: Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
The Company retains the right to change or assign other duties to this position.

Hourly rate for this position is $20.00 - $22.00 per hour depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer.

This listing is sourced directly from Thorlabs's careers page and normalized into a canonical job model.