Palette Media

Director of Client Services (Corporate Affairs + Politics)

United States · Director

Sponsorship not specifiedDetected 56 days ago

Project ManagementStakeholder ManagementInfluencer MarketingAccount ManagementBusiness DevelopmentLeadershipCommunicationMentoringPublic Speaking

About the role

This senior leadership role sits at the intersection of creator marketing, digital culture, and high-stakes communications, helping influential brands and organizations reach audiences through emerging media.
You will serve as a trusted advisor to enterprise-level clients, leading integrated campaigns from strategy through execution while managing complex stakeholder relationships and cross-functional teams.
The ideal candidate is both a strong operator and strategic thinker, with experience navigating fast-paced environments, overseeing high-impact communications initiatives, and driving long-term client growth.

Responsibilities

Strategy: Serve as a senior strategic advisor to clients, building trusted relationships with executive stakeholders and guiding long-term partnership growth. Lead high-stakes client communications, issue management, and strategic decision-making.
Performance: Oversee campaign performance analysis and provide strategic recommendations based on data, reporting, and audience insights. Ensure campaigns deliver measurable impact aligned with client KPIs and business objectives.
Cross-Department Coordination: Partner cross-functionally with teams across strategy, business development, talent management, production, distribution, and measurement to deliver integrated campaigns.
Processes: Improve internal systems, workflows, and operational processes to support scalable growth.
New Business: Support agency growth through participation in pitches, proposals, and strategic business development initiatives.
Upsell Opportunities: Identify opportunities to expand existing client relationships and drive long-term account growth.
External Events: Represent Palette externally through thought leadership, speaking engagements, industry events, and relationship-building.
Ensure campaigns deliver measurable impact aligned with client KPIs and business objectives.
Partner cross-functionally with teams across strategy, business development, talent management, production, distribution, and measurement to deliver integrated campaigns.
Improve internal systems, workflows, and operational processes to support scalable growth.

Requirements

At least 5 years of experience in a client management or client services role at a creator marketing, advertising, corporate communications, public affairs, political communications or crisis advisory firm, ideally with exposure to high-profile brands or organizations
Proven ability to lead multiple high-priority workstreams simultaneously.
Ability to navigate ambiguity and lead confidently in fast-paced, high-growth environments.
Deep understanding of creator ecosystems across platforms including TikTok, YouTube, Instagram, podcasts, and emerging media.

Nice to have

Existing relationships within the creator economy ecosystem.
Understanding of UGC, paid media, and social distribution best practices.
8-12 years professional work experience.
Bachelor's Degree in Marketing, Digital Marketing, Communications, Media Studies, or other closely related field
Experience advising senior stakeholders (C-suite, government officials, or public figures)
Experience managing enterprise-level clients and complex integrated campaigns.
Strong track record of identifying business or communications challenges and translating them into effective strategies.
Strong operational, organizational, and project management capabilities.

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This listing is sourced directly from Palette Media's careers page and normalized into a canonical job model.