Lightcast

Account Manager I - 1035

Moscow, ID

Sponsorship not specifiedDetected 48 days ago

Account ManagementExcelCustomer SuccessCommunicationProblem SolvingOrganizational Skills

About the role

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses.
Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives.

Manage customer inquiries, identify challenges, and provide effective solutions.
Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions.
Negotiate pricing, document opportunities, and close sales and renewal agreements.
Collaborate with internal teams to ensure customer satisfaction and successful outcomes.
Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment.
Excellent organizational skills and the ability to manage competing priorities effectively.
We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Account Managers are responsible for maintaining strong customer relationships, ensuring client needs are met, resolving issues, and collaborating with internal teams to deliver an exceptional customer experience.

2+ years of experience in account management, sales, customer success, or a related role.
Experience with sales prospecting, account management, and sales processes.
Proficiency with Google Workspace, Microsoft Excel, and PowerPoint.

Establish customer success goals, support onboarding, and monitor account health against defined targets.
Education And Experience:

Build and maintain strong relationships with assigned customers through regular engagement and communication.
Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.
They drive account growth through renewals, upselling, and cross-selling while helping customers achieve their goals and maximize value from the company's solutions.

This listing is sourced directly from Lightcast's careers page and normalized into a canonical job model.