Ezcaterinc

Ezcaterinc

Senior Product Designer, Admin Experiences (Remote)

Boston, MA · Senior

No sponsorship$146k-$187kDetected 8 days ago
A/B TestingFigmaWireframingDesign SystemsProduct StrategyAccount ManagementProcurementResearchCommunicationCollaboration

About the role

  • For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability.
  • The admin experience is where enterprise trust is won or lost, and where you'll have an outsized impact on ezCater's growth.
  • What You'll Get from Us: You'll get a terrifically compelling experience in an innovative, high performing environment.

Responsibilities

  • Define and refine problem spaces with Product and Ops partners, framing work around clear admin, decision-maker, and business outcomes rather than a backlog of feature requests.
  • Lead discovery grounded in how businesses actually buy and manage food by partnering with Sales, Account Management, Support, and Research to understand the realities of enterprise procurement, program administration, and organizational complexity.
  • Design for multiple personas at once including decision-makers, billing leads, program admins, and corporate orderers - ensuring handoffs between roles and surfaces feel intentional, not accidental.
  • Raise the bar on interaction, systems, and visual design as you craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so admin experiences feel consistent, scalable, and accessible.
  • Use data and experimentation to guide iteration by collaborating with Analytics and Product to define metrics, design experiments, and interpret results.
  • Facilitate alignment across disciplines and teams by running workshops, critique sessions, and working sessions that help teams frame problems, explore options, and converge on impactful solutions. Bring partners along with clear storytelling and artifacts.
  • Use AI-powered tools to move faster across the design process, from early prototyping to research synthesis, and help raise the bar for how the broader team adopts them.
  • Comfortable working closely with non-engineering partners like Sales, Account Management, and Support, and translating their frontline context into product strategy and design decisions.
  • A positive attitude and the ability to provide clear, constructive feedback, as well as regularly seeking feedback on your own performance.
  • Experience designing with and contributing to a robust design system.

Requirements

  • Experience with service design, journey mapping, or complex operational workflows that cross multiple teams and tools.

Nice to have

  • 5+ years of experience as a product designer, user experience designer, interaction designer, or similar role, with accompanying experience in visual/graphic design.
  • Experience designing for complex, multi-step journeys, ideally in areas like admin tools, dashboards, or multi-sided marketplaces.
  • A track record of shaping what teams work on, not just how it looks - helping teams move from shipping tickets to solving clearly framed problems with measurable outcomes.
  • Proficiency with the Figma suite, Claude design, and prototyping tools.
  • How you've tackled complicated, multi-stakeholder problems.
  • How your process moves from discovery through launch and iteration.
  • The customer and business impact of your work (ideally including activation, retention, or operational improvements).
  • Well-developed collaboration and facilitation skills.

Compensation

  • The national total target cash compensation range for this position, including base salary and bonus target, is $146,000 - $187,000 annually.*

Benefits

  • We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.
  • Help set the roadmap, not just execute it - partnering with Product, Engineering, and Data to ground priorities in admin needs, business health, and the realities of running food programs at scale.
  • Bonus points if you have:

Company info

  • At the same time, we do not employ jerks, even brilliant ones.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • ezCater does not sponsor applicants for work visas or legal permanent residence
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This listing is sourced directly from Ezcaterinc's careers page and normalized into a canonical job model.