Benchling
Field Enablement Manager (Enablement Program and Platform Manager)
Boston, MA
Sponsorship not specifiedDetected 50 days ago
Agentic AIProject ManagementContent MarketingCustomer SuccessCRISPRMolecular BiologyResearch
About the role
- Over the coming years, biotech will fundamentally rewrite the way we live.
- Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses.
- Crop science and synthetic biology are producing sustainable and ethical food.
Responsibilities
- Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
- Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
- Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem
- Design and maintain the
Requirements
- can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
- Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
- 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
- 2+ years of hands-on LMS administration experience; Docebo strongly preferred
- BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
- Life science background or experience enabling teams serving scientific industries
- Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
- Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
- Strong project management skills; can own a program from scoping through launch and iteration
- Experience building learning metrics and using data to improve program effectiveness
Nice to have
- Docebo strongly preferred
- 2+ years of hands-on LMS administration experience
- Familiarity with KCS methodology or knowledge management best practices, a plus
Skills
- When a breakthrough is delayed, the world waits.
- Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
- AI has the potential to change this, compressing decades of R&D work into years.
- But that only happens when clean, structured scientific data and AI are built into how science gets done.
- Benchling is the AI platform for biotech R&D.
Benefits
- Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
- Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
- Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
- part platform administrator, part learning program contributor.
Company info
- Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.
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This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.