Nash County Public Schools

Technical Customer Success Manager, NA (remote)

Remote, US · Contract

Sponsorship not specifiedDetected 224 days ago

PythonSQLSupply ChainLogisticsCustomer SuccessShopifyLeadershipCommunicationCollaborationProblem Solving

About the role

This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes.
This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving.

Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth.
Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform.
Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.

5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
Excellent communication and executive-presence skills.

Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
Experience in high-growth startups or enterprise retail environments.
Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows.
Background in consultative roles involving both technical depth and commercial accountability.
More about Nash http://Nash.AI
NASH IS THE PLATFORM THAT POWERS MODERN LOGISTICS.
Commerce has inverted.
Now products and services come to them, on their terms, in real time.

Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities.

This listing is sourced directly from Nash County Public Schools's careers page and normalized into a canonical job model.