National Information Solutions Cooperative (NISC)
Support Specialist - Customer Care & Billing (Broadband)
Mandan, ND
Sponsorship not specifiedDetected 85 days ago
LLMsProject ManagementCustomer SupportResearchCommunicationProblem SolvingPublic Speaking
About the role
- This position reports to the Mandan, North Dakota, office.
- Candidates need to be local to the Bismarck/Mandan area and able to work on-site during the week.
- A hybrid office/work-from-home schedule is a possibility after training.
Nice to have
- Follows up on issue resolutions
- Assist with software release processes
- Prepares training resources as needed including presentations, documentation, and training curriculum for Members and co-workers
- Communicates with development staff to convey customer feedback
- Travel to Member sites as needed
- Public speaking and presenting as needed
- Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Demonstrates a commitment to NISC's statement of Shared Values
Company info
- NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
- Learn more about our Support opportunities in the video below!
- NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America.
- Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced.
- We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.
- We are an AI-forward company committed to being a technology leader in our industry.
- NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
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This listing is sourced directly from National Information Solutions Cooperative (NISC)'s careers page and normalized into a canonical job model.