Upgrade Inc.
Application Specialist
Phoenix · Junior
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About the role
- Our New Accounts team is hiring for Contact Advocates.
- Our Contact Advocates also assist with answering questions about products, troubleshooting technical issues, and de-escalating high-stress interactions while delivering world-class customer service.
- This is a dynamic role for a self-starter who is open to feedback and takes pride in creating delightful customer experiences.
Responsibilities
- Identify and escalate suspicious or fraudulent documents and applications to leadership.
- Meticulous, detail-oriented approach to reviewing documents and processing applications.
- With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future.
- Come join us and help build a better financial future for millions of people.
Requirements
- 1+ years of experience in banking, financial services, and/or related industry.
- High school diploma or equivalent required.
Nice to have
- College degree preferred
- Prior Experience: Previous contact center experience
- Great open office space
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
- Paid parking or platinum pass
- New Hire Training Program
- Kitchen fully stocked with snacks and beverage
- Environmental & Working Conditions
Benefits
- Paid time off (PTO)
- Medical, dental and vision insurance with employer paid options
- Wellness Incentive Program
Company info
- Upgrade helps customers move in the right direction with affordable and responsible financial products.
- Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit.
- We're looking for new team members who get excited about designing and delivering new and better products.
- We are looking for detailed-oriented individuals to assist our customers through the loan application process from start to finish.
- Request and review financial documents submitted by the borrower as part of the final review process.
- Troubleshoot technical issues and assist customers with product navigation.
This listing is sourced directly from Upgrade Inc.'s careers page and normalized into a canonical job model.