SEDGWICK CLAIMS MGMT SERVICES, INC.
Operations Support Coordinator
Indianapolis, IN
Sponsorship not specifiedDetected 34 days ago
Customer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
- We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.
Responsibilities
- Operations Support Coordinator
- To provide operational and administrative support to the QA department in support of Quality Audit activities.
- Communicates with Field Auditors, Client Managers, clients, in-house contractors and other departments to support project activity:
- The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
- Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Requirements
- Demonstrates the ability to handle multiple assignments accurately and efficiently
- Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed.
- Must be willing to commit the necessary time and effort to complete work assignments and do a quality job
- Demonstrates the ability to identify and understand customer needs
- Here, there's no limit to what you can achieve.
- Education & Licensing
- Experience
- Two (2) years of excellent support experience in a customer service/professional environment, or equivalent combination of education and experience required. Food, beverage, HBA or retail consumer goods experience a plus.
- Skills & Knowledge
- Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed. Concentrates on tasks at hand, even in a distracting work environment
- takes appropriate actions to ensure customer needs are met and proactively seeks ways to increase customer satisfaction.
- Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust. Exhibits empathy and sensitivity for the needs of customers. Is perceived by others as being helpful and supportive.
- Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation
- and with varying tasks, responsibilities, or people.
- Excellent oral and written communication skills
Nice to have
- Bachelor's degree from an accredited college or university preferred.
- Food, beverage, HBA or retail consumer goods experience a plus.
Benefits
- Hearing, vision and talking
Company info
- By joining Sedgwick, you'll be part of something truly meaningful.
Equal opportunity
- Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
- Equal Opportunity Employer and a Drug-Free Workplace.
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