SmartLab
Facilitator Success Specialist
San Diego, California, United States
Sponsorship not specified$55k-$65kDetected 10 days ago
HubSpotSalesforceCustomer SuccessCadenceCommunicationCollaborationMentoring
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Every facilitator who uses SmartLab's learning ecosystem deserves someone in their corner who gets how important this work is.
- Executes the facilitator experience vision set by the VP of Product & Experience and Director of Customer Experience, delivering consistent, high-quality engagement across the facilitator base.
- Executes the facilitator communication cadence set by the VP and Director, engaging facilitators on an intentional, consistent, defined schedule.
Responsibilities
- Run Office Hours, respond to facilitator questions in SmartLab Spot, and answer incoming facilitator support tickets surrounding SmartLab Implementation.
- Owns facilitator journey, ensuring every new facilitator has a clear path to confidence and certification.
- When gaps in trainer availability arise, stepping in occasionally to deliver training sessions.
Compensation
- $55k-$65k
Benefits
- Surfaces Facilitator-level insight to Customer Success and Support/Implementation when it affects account health or points to a broader trend.
Apply directly at SmartLab →Create a free account for alerts like thisView SmartLab immigration profile
This listing is sourced directly from SmartLab's careers page and normalized into a canonical job model.