Waystar
Client Success Manager
Atlanta, GA
Sponsorship not specifiedDetected 51 days ago
SQLData AnalysisProduct StrategyProject ManagementSalesforceCRMAccount ManagementExcelCustomer SuccessCadenceEpicCernerLeadershipCommunicationMicrosoft Office
About the role
- Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
- Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.
- For more information, visit waystar.com or follow @Waystar on Twitter.
Responsibilities
- Lead and/or participate in status calls at a defined cadence (weekly to monthly) with all assigned clients
- Manage daily activity within Salesforce CRM system
- Perform other duties and projects as assigned by Client Success leadership
- Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)
- Project management experience (e.g. lead meetings, draft status reports, develop & manage project plans, track issues/risk logs, develop & monitor resource plans, etc. )
Requirements
- 4-year bachelor's degree
- Experience with root cause analysis, including the skill and experience to troubleshoot and investigate issues
- Ability to execute and prioritize a large number of tasks in a fast-paced environment
- Ability to work independently and to participate in cross-functional teams
- S ubject matter expertise and dedication to remaining current with industry changes
Nice to have
- Hands on experience with PM/HIS systems preferred (e.g. Epic, Cerner, etc.)
- SQL experience/knowledge strongly preferred
Compensation
- Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve client participation in the Waystar reference and marketing programs, insure renewal, and annual booking plans
Benefits
- Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
- We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 3 + years of analyst/project management/account management experience in healthcare software or consulting environment
- Understand the vocabulary used in a healthcare and revenue cycle operations
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This listing is sourced directly from Waystar's careers page and normalized into a canonical job model.