Shipfusion
Customer Support Specialist
York, Pennsylvania, United States
Sponsorship not specified$55k-$65kDetected 35 days ago
HubSpotLogisticsCustomer SuccessCustomer SupportZendeskCommunicationOrganizational SkillsFood Safety
About the role
- Reshipments, requests for receiving inventory, status of returns and general updates
- Communicate directly with the customer and carriers regarding shipments and shipment issues
- Follow up on internal order status for aged orders
Responsibilities
- Handle incoming chat, support tickets and email interaction with Shipfusion clients
- Assist with day-to-day aspects of Support issues and optimization of service
- Manage orders in "Review" in Shipfusion Support Portal
- Execute support tickets from start to finish
- Generate and distribute reporting to the business outlining Client Support issues and metrics
Requirements
- Facilitating support requests within Shipfusion's facilities as required
- What You'll Bring to the Team (Required Skills):
Nice to have
- Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
- Experience with Zendesk Support and Hubspot a plus but not mandatory
- Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
Skills
- 2+ years experience working in an customer service, warehousing or logistics environment
- Excellent written and oral communication skills
- A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
- Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
- Strong organizational skills
Compensation
- Earn what you deserve with our competitive and rewarding salary package.
- $55,000 - $65,000 USD
- Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
- Compensation Range
Benefits
- Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
- Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Company info
- Connect and celebrate with exciting social events that bring our team together.
- Join a workplace known for its supportive, inclusive, and dynamic culture.
- Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
- Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
- We are looking for a highly motivated Support Associate to join our Customer Success team.
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This listing is sourced directly from Shipfusion's careers page and normalized into a canonical job model.