Up Labs

Chief of Staff - Stealth AI Manufacturing Planning Startup

USA · Exec

Sponsorship not specifiedDetected 35 days ago

Project ManagementHubSpotCRMSAPSupply ChainProcurementERPCustomer SuccessLeadershipOrganizational Skills

About the role

UP.Labs is seeking a proven Head of Operations / Chief of Staff with a track record in 0>1 environments to join a new AI platform in our portfolio. This stealth venture is reimagining how mid-market manufacturers manage production planning and scheduling - an area still dominated by spreadsheets, MRP noise, and manual firefighting. Built in partnership with
a $1.5B+ truck body manufacturer, the platform is a demand-driven planning co-pilot that helps manufacturers reduce schedule volatility, improve on-time delivery, and scale operational intelligence across their plants. As our Head of Operations / Chief of Staff, you'll be a jack of all trades operator: building internal infrastructure, running back office

This stealth venture is reimagining how mid-market manufacturers manage production planning and scheduling - an area still dominated by spreadsheets, MRP noise, and manual firefighting.
You'll help translate plant-floor feedback into actionable insights, manage onboarding and adoption with manufacturers and OEMs, and establish the systems and processes that allow the company to scale from one pilot site to a network-wide rollout.
Build and oversee operations for the company, leading with a hands-on approach to processes, playbooks, and KPIs while aligning expectations with internal teams, corporate partners, and investors.
prepare updates for leadership, corporate partners, and investors on pilot adoption, KPI outcomes, and commercialization progress.
About UP.Labs UP.Labs builds high-growth tech startups that enable faster, cleaner, and smarter movement of people and goods.

Strong background in customer success and enterprise SaaS implementations, ideally with ERP, MES, or supply chain/planning software experience.
Reputation as a well-rounded project manager with exceptional instincts and organizational skills
High EQ, low ego - you bring executive presence but thrive in a team-first, scrappy environment.
3-5+ years of experience in strategy, operations, or customer success in SaaS, with exposure to enterprise integrations (ERP/MRP/SAP/CRM).
Program management and reporting chops - you know how to track progress and outcomes across complex, multi-site rollouts.
Technical fluency with APIs and enterprise SaaS workflows.
Background in product, consulting, customer success, or operations.
Experience in a high-pressure tech environment with exposure to multidisciplinary teams

Our unique approach combines meaningful equity for team members, scalable software built from the ground up, and deep corporate partnerships with industry leaders invested in the outcome.

UP.Labs is seeking a proven Head of Operations / Chief of Staff with a track record in 0>1 environments to join a new AI platform in our portfolio.
building internal infrastructure, running back office functions, partnering closely with product and customer success, and directly engaging with enterprise manufacturing customers.
Partner with customers during onboarding, deployment, and adoption - ensuring successful rollouts at manufacturing sites and capturing structured product feedback from schedulers, plant managers, and procurement teams.

This listing is sourced directly from Up Labs's careers page and normalized into a canonical job model.