Success Academy Charter Schools

Success Academy Charter Schools

Senior Salesforce Business Analyst

New York · Senior

No sponsorship$115k-$130kDetected 23 days ago
FigmaWireframingProject ManagementAgileJiraConfluenceSalesforceCRMLead GenerationProcess ImprovementLeadershipCommunicationCollaborationProblem Solving

About the role

  • The role requires strong analytical thinking, data-driven decision making, creative problem-solving, and exceptional communication skills to identify opportunities for process improvement and operational efficiency.

Responsibilities

  • The Salesforce Senior Business Analyst will play a critical role in driving the strategy, optimization, and delivery of Salesforce solutions that support marketing, lead capture, enrollment, and constituent engagement initiatives.
  • This role will ensure that Salesforce capabilities effectively support lead management, marketing and recruitment campaigns, enrollment workflows, constituent engagement, reporting, and operational processes.
  • Partner with Marketing, Enrollment, Family Engagement, and other business stakeholders to understand strategic objectives, analyze business processes, and gather requirements for Salesforce initiatives and enhancements.
  • Facilitate discovery sessions and collaborate with business users, managers, and technical teams to define project scope, establish priorities, and manage product and feature backlogs aligned with organizational goals.
  • Translate business needs into detailed functional requirements, user stories, acceptance criteria, process flows, wireframes, and other documentation necessary to support solution design and development.
  • Lead and support quality assurance activities, including test planning, test case development, User Acceptance Testing (UAT), defect management, and validation of delivered solutions against business requirements.
  • Manage small to mid-sized projects from initiation through deployment, coordinating cross-functional stakeholders, tracking risks and dependencies, and ensuring projects are delivered on time and within scope.
  • Partner with leadership to leverage data, reporting, and analytics to measure business outcomes, optimize marketing and enrollment performance, and support strategic decision-making.

Requirements

  • 4+ years of Business Analyst experience supporting CRM platforms, enterprise applications, or digital transformation initiatives.
  • Working knowledge of Agile and Scrum methodologies, including experience participating in sprint planning, backlog refinement, requirements grooming, and iterative software delivery.

Nice to have

  • Serve as a subject matter expert for Salesforce capabilities and best practices, providing recommendations that balance business value, user needs, scalability, and system maintainability.
  • Monitor system performance, gather user feedback, and identify opportunities for continuous improvement across Salesforce and related business applications.
  • Deep knowledge of the Salesforce platform, including Experience Cloud, Service Cloud, Agentforce, Data 360, Einstein and related ecosystem applications.
  • Ability to evaluate the impact of business requirements across Salesforce and connected upstream and downstream systems, integrations, processes, and data flows.
  • Strong business analysis expertise with demonstrated experience eliciting, analyzing, documenting, and validating business requirements.
  • Proven ability to translate complex business needs into scalable, user-centered technical solutions.
  • Strong documentation skills, including experience creating business requirements, functional specifications, user stories, acceptance criteria, process maps, workflow diagrams, and training materials.
  • Knowledge of data management principles, including data migration, data quality, data governance, reporting, and analytics within Salesforce environments.

Skills

  • Jira, Confluence, Cursor, Monday.com (for project & product management)
  • Lucidchart, Miro, Figma (for process mapping)

Compensation

  • is competitive and commensurate with experience.
  • $115,000 - $130,000 USD
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  • We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.
  • Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Benefits

  • Success Academy offers a full benefits program and opportunities for professional growth.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal opportunity

  • equal opportunity employer and value diversity at our organization.
  • Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
  • We are an equal opportunity employer and value diversity at our organization.

Visa & Work Authorization

  • Success Academy Charter Schools does not offer employment-based immigration sponsorship.
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This listing is sourced directly from Success Academy Charter Schools's careers page and normalized into a canonical job model.