Thatch
Channel Partnerships Manager
Remote (US)
Sponsorship not specifiedDetected 16 hours ago
Project ManagementCRMCustomer SuccessLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- Thatch is on a mission to simplify and modernize health benefits for today's workforce-and we're looking for an experienced, highly organized General Agency (GA) Partnerships Lead to join our team.
- This role will own the operational success of our General Agency channel. As one of the key leaders responsible for scaling this partnership ecosystem, you'll build strong relationships with national and regional GAs, develop repeatable operational processes, manage cross-functional initiatives, and ensure our GA partners have an exceptional experience working with Thatch.
- You'll work closely with Sales, Operations, Product, Finance, and Customer Success to build the infrastructure that enables our GA strategy to scale efficiently.
Responsibilities
- Serve as the primary relationship manager for Thatch's General Agency partners, building trusted partnerships and acting as the main point of contact for strategic initiatives.
- Lead cross-functional projects that support the growth and operational excellence of the GA channel, ensuring initiatives are delivered on time and with high quality.
- Build, document, and continuously improve scalable Standard Operating Procedures (SOPs) for onboarding, partner management, referral tracking, commission administration, and ongoing partner support.
- Develop operational processes that create consistency, efficiency, and a best-in-class experience for both internal teams and GA partners.
- Coordinate across Sales, Customer Success, Finance, Legal, Product, and Operations to drive partner initiatives from concept through execution.
- Manage partner onboarding and operational implementation, ensuring new General Agencies are successfully integrated into Thatch's systems and workflows.
- Monitor partner performance, identify operational opportunities, and recommend improvements to strengthen partner engagement and program effectiveness.
- Build and maintain documentation, training materials, and operational playbooks that enable the GA program to scale.
- Establish project timelines, manage deliverables, and communicate progress across multiple stakeholders.
- Act as the voice of our General Agency partners by gathering feedback and helping influence product, operational, and go-to-market improvements.
Requirements
- Strong understanding of broker distribution models, General Agency operations, commissions, and partner lifecycle management.
Benefits
- 5+ years of experience in partner operations, channel management, project management, or relationship management within the employee benefits, insurance, or HR technology industry.
Company info
- Background we're looking for
This listing is sourced directly from Thatch's careers page and normalized into a canonical job model.