Vertex Pharmaceuticals
Sr. AV and Events Platforms Administrator
Boston, MA · Senior
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About the role
- Collaboration is central to how Vertexians work across offices and teams worldwide.
- This role serves as the primary subject matter expert for Vertex's enterprise collaboration, conference room, event, webcast, and Unified Communications ecosystem.
- Candidates with experience administering enterprise videoconferencing, webcast, Unified Communications, and collaboration platforms-including Zoom, Microsoft Teams, Webex, or comparable solutions-are encouraged to apply.
Responsibilities
- Administer and support Vertex's enterprise collaboration, videoconferencing, Unified Communications, webcast, and event technology platforms.
- Manage platform configuration, licensing, user access, roles, security settings, recording controls, feature releases, and governance to provide a consistent global experience.
- Coordinate technical readiness reviews, speaker preparation, rehearsals, live-event support, real-time issue resolution, and post-event analysis.
- Manage meeting and event content capabilities, including recording, transcription, captioning, translation, speaker identification, AI-generated summaries, action-item extraction, and searchable on-demand content.
- Maintain appropriate controls for recording ownership, access, storage, retention, archival, distribution, and deletion.
- Manage integrations, identity, and automation capabilities across collaboration and business platforms, including Microsoft 365/O365, Google Workspace, Slack, Salesforce, ServiceNow, Azure AD, Okta, and other approved services.
- Support SSO, automated provisioning, APIs, webhooks, scripting, and workflow automation.
- Partner with cybersecurity, privacy, legal, records-management, and business stakeholders to ensure responsible, secure, and compliant use.
- Develop scalable support and enablement resources for Vertexians, presenters, event stakeholders, and support teams.
- Create and maintain global standards, technical documentation, room and event runbooks, knowledge articles, training materials, and user guidance
Requirements
- Bachelor's degree in Engineering, Information Technology, or a related field
- 5+ years of experience supporting enterprise AV, videoconferencing, Unified Communications, collaboration technology, webcast, live event, or related IT environments.
- Experience administering enterprise collaboration platforms, such as Zoom, Microsoft Teams, Webex, or comparable solutions, including user access, licensing, configuration, security, and feature management.
- Experience supporting conference room collaboration systems, integrated AV technologies, scheduling displays, and related hardware in a distributed enterprise environment.
- Knowledge of enterprise network and Unified Communications concepts, including UCaaS, VoIP, SIP/H.323, Quality of Service, firewalls, bandwidth management, and video troubleshooting.
- Experience with identity and access management, including SSO, SAML, Azure AD, Okta, Active Directory, or comparable solutions.
- Experience managing the full lifecycle of collaboration and AV technologies, including deployment, provisioning, configuration, maintenance, firmware and software updates, monitoring, and refresh planning.
- Knowledge of meeting and event content management, including recordings, transcription, captioning, translation, speaker identification, content access, storage, retention, archival, and deletion.
Nice to have
- Experience supporting collaboration platform migrations, technology evaluations, vendor management, and global AV or event technology deployments.
- Relevant certifications in collaboration platforms, AV technology, or networking, such as Zoom, Microsoft Teams, Cisco/Webex, CCNA, or CompTIA Network+.
- Highly customer-focused, professional, and responsive, with a commitment to delivering exceptional user and event experiences.
- Collaborative relationship builder who works effectively across technical teams, business functions, event stakeholders, and external vendors.
- Results-oriented problem solver with sound judgment and the ability to make timely decisions in high-visibility and time-sensitive situations.
- Curious and adaptable learner with an interest in emerging AI, digital workplace, collaboration, Unified Communications, and event technology trends.
- Comfortable translating new technology capabilities into practical, secure, governed, and user-centered solutions for a global workforce.
- Technical Skills and Preferred Experienc e
Skills
- Strong troubleshooting skills across audio, video, conferencing, streaming, hardware, connectivity, and network performance issues.
Compensation
- $140,000 - $210,000
- The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting.
- This role is eligible for an annual bonus and annual equity awards.
- Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
- Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
Benefits
- Vertex offers a comprehensive benefits package designed to support employees and their families.
- Benefits may include:
- Medical, dental, and vision coverage
- Retirement savings and company contribution programs
- Paid time off, company holidays, and family-supportive leave programs
- At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends.
Company info
- Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases.
This listing is sourced directly from Vertex Pharmaceuticals's careers page and normalized into a canonical job model.