Serve Robotics

Serve Robotics

Operations Associate (Wynwood, Miami)

Miami, FL · Mid

Sponsorship not specifiedDetected 168 days ago
Machine LearningComputer VisionJiraAccountingCustomer SupportRoboticsCommunicationCollaborationProblem Solving

About the role

  • As an Operations Associate, you'll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots.
  • This role is onsite 5 days a week in the Wynwood Miami, FL location.

Responsibilities

  • Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment.
  • You'll collaborate closely with teams across operations, engineering, and customer support-helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
  • We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.

Requirements

  • Experience with Jira
  • 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
  • Experience using work communication tools (ie.
  • Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
  • Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
  • Valid drivers license
  • Comfortable driving mid-size utility vehicles as needed
  • Capable of lifting and maneuvering items weighing up to 50 pounds
  • Demonstrated ability to engage with customers in a professional setting
  • Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
  • Experience using work communication tools (ie. Slack)
  • Strong organizational, collaboration, and problem-solving skills.
  • Physical demands include walking/biking several miles per day and handling equipment.

Skills

  • Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
  • Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
  • Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
  • Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Benefits

  • Our personable sidewalk robot is our vision for the future.
  • It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
  • We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.

Company info

  • We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
  • As an Operations Associate, you'll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand-whether it's navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That's where you come in.
  • In this hands-on role, you'll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You'll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
  • Our team is agile, diverse, and driven.
  • We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
  • While our robots are designed to operate independently, there are times when they need a helping hand-whether it's navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges.
  • That's where you come in.
  • In this hands-on role, you'll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time.
  • You'll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
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This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.