Radiosystemscorporation

Technician- Columbus/Dayton Ohio

Columbus, OH-Invisible Fence Brand

Sponsorship not specifiedDetected 30 days ago

Customer SupportCommunication

About the role

It's that commitment that keeps us going and growing.
It is in the way of our ongoing Shelter to Forever Home Program.
It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence ® Brand dealer.

Setup, operate and maintain all assigned installation equipment.
Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.
Helping design and confirm solution layouts with customer.
Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.
Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.
Maintain proper inventory and stocking of products for service vehicles.
Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.

1 Year of Customer Service Experience
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to sit, stand, and walk on a regular basis.
The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.
Must be available to work 2-3 Saturdays per month (50% Saturdays per month).
High school diploma or equivalent
Valid driver's license, clear driving record and driving skills.
Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
Results oriented with a strong sense of ownership and high level of professionalism
Well groomed and maintain continued professional appearance and demeanor

Submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews
Report to AM or GOM any vehicle maintenance issue that may require additional maintenance
Professional appearance and demeanor
Regular and predictable attendance is required

Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client's home

At Invisible Fence ® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world's first dog fence.
It is in the way we continue to pioneer powerful, industry-changing pet solutions,.
Most of all, it is our commitment in the worry-free way you enjoy your pet's companionship.
The way we look at it, nothing could be more revolutionary-or more wag-worthy-than that!
When it comes to improving the lives of pets and their people, it's never a job.
It's a labor of love.
Installs and services Invisible Fence® Brand Pet Solutions at customer's homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.
Maintain customers' home by providing a clean and neat installation/service
Always leaving the customers' home in a better condition

This listing is sourced directly from Radiosystemscorporation's careers page and normalized into a canonical job model.