Permitflow
Senior Manager/Director, Customer Success (Enterprise)
New York City, NY · Director · Full-time
Sponsorship not specifiedDetected 1 day ago
Customer SuccessLeadershipCommunicationMentoringPublic Speaking
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37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how.
- PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
- This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
Responsibilities
- Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the enterprise segment, including multi-stakeholder adoption, expansion, and renewal.
- Build and own the enterprise engagement model: executive business reviews, mutual success plans, multi-threaded relationship maps, and structured rollout plans across branches, regions, or business units.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience and shape roadmap priorities for enterprise needs.
- PermitFlow is redefining how America builds.
Requirements
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with meaningful time in an enterprise segment managing complex, multi-stakeholder accounts
Compensation
- Competitive salary and meaningful equity in a high-growth company
Benefits
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Commuter benefits (pre-tax transit and parking)
Company info
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans, with direct involvement in the highest-value accounts.
- What We Offer (Full-Time Roles Only)
Visa & Work Authorization
- Serve as an executive sponsor and escalation point, holding C-suite and VP-level relationships at key accounts
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This listing is sourced directly from Permitflow's careers page and normalized into a canonical job model.