ServiceNow
Senior Engineering Manager - Platform
Santa Clara, California, United States · Senior · Contract
Sponsorship not specified$191k-$334kDetected 2 days ago
JavaDistributed SystemsCloud PlatformsDevOpsSite Reliability EngineeringPlatform EngineeringMachine LearningStakeholder ManagementCommunicationCollaborationMentoring
About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Responsibilities
- 10+ years of software engineering experience, including experience building large-scale enterprise or cloud-native platforms.
- Experience building platform services, frameworks, infrastructure components, or developer-facing technologies.
- Lead multiple engineering teams responsible for strategic platform capabilities and services.
- Partner closely with Product Management, Architecture, Infrastructure, AI Platform teams, and other engineering organizations to define and execute technical roadmaps.
- Drive delivery of scalable, secure, and highly available platform solutions.
- Build and grow high-performing engineering teams through coaching, mentorship, talent development, and succession planning.
- Drive operational excellence through observability, automation, reliability, and performance optimization.
- Lead large cross-functional initiatives involving platform modernization, scalability improvements, and AI-powered capabilities.
Requirements
- 3+ years of experience leading engineering managers, technical leads, or multiple software engineering teams.
Nice to have
- Experience with platform engineering, developer platforms, runtime services, or infrastructure engineering.
- Experience with distributed systems, event-driven architectures, and cloud-scale applications.
- Experience supporting AI/ML platforms, telemetry systems, or intelligent automation capabilities.
- Experience driving engineering transformation and organizational scale.
- We approach our distributed world of work with flexibility and trust.
- Learn more here.
- To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Compensation
- $191k-$334k
Benefits
- Foster a culture of innovation, ownership, inclusion, and continuous learning.
Company info
- The Platform Engineering organization builds the foundational services, frameworks, and developer capabilities that power the ServiceNow platform.
- Our teams create the infrastructure and platform technologies that enable engineers across ServiceNow to innovate faster while maintaining enterprise-grade scalability, reliability, security, and operational excellence.
- We are at the center of ServiceNow's AI Platform transformation, delivering the runtime services, platform capabilities, and engineering infrastructure required to support the next generation of AI-powered experiences.
- Key Areas of Focus
- Platform Services & Frameworks - Building core platform capabilities that support large-scale application development across the Now Platform.
- Developer Productivity & Engineering Excellence - Creating tools, frameworks, and platform capabilities that improve developer velocity, software quality, and operational efficiency.
- Scalability & Performance - Designing highly available, resilient systems capable of supporting enterprise-scale workloads.
- Cloud-Native Architecture - Advancing modern platform architecture through automation, observability, distributed systems, and reliability engineering.
- AI Platform Enablement - Supporting intelligent automation, AI-powered workflows, telemetry-driven insights, and next-generation AI experiences across the platform.
- Operational Excellence - Driving platform reliability, security, performance, compliance, and service health through engineering best practices.
- Engineers in this organization solve complex technical challenges that impact every ServiceNow product and customer, helping shape the future architecture of the Now Platform.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.