FourKites

Sr. Manager, Customer Success

Chicago, IL or Remote, USA · Senior

Sponsorship not specified$145k-$175kDetected 5 days ago

Account ManagementNegotiationSupply ChainHRISCustomer SuccessLeadershipCommunicationMentoring

About the role

The team's goal is to provide our customers the best experience and business consultancy.
We provide best practices and thought leadership to help our customers recognize business value and prove ROI.

Development and manage a team of Customer Success Managers
Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
Hire, onboard, and develop team members to progress their career at FourKites
Contribute and lead a culture of customer success
Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
We're always listening for new ways to support everyone in and out of the office.
This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity

Enthusiastic and creative leader with the ability to inspire others
7+ years' experience in an account management, consulting or customer success
3+ years of directly managing customer-facing teams
Experience directly or indirectly working with freight management and supply chain
Experience working with complex software

The expected annual base salary range for this role is $145,000 - $175,000.
Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs.
In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
Benefits include:
Medical, Dental & Vision benefits starting on first day of employment
401k Retirement savings with employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
Generous PTO, global recharge days, and volunteer days
Paid parental leave for all parents
Family planning and inclusive wellbeing resources
Technology reimbursement

The FourKites Customer Success Team owns the overall customer relationship.
Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites.
Who you are:
Manage and influence behavior through persuasion, negotiation, and consensus building
Understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
Basic Qualifications
Experience in a Supply Chain industry or related SaaS company highly preferred; Tech startup experience advantageous

This listing is sourced directly from FourKites's careers page and normalized into a canonical job model.