Eudia

Customer Success Manager

Palo Alto, CA

Sponsorship not specified$154k-$190kDetected 1 day ago

Account ManagementForecastingProcurementCustomer SuccessLeadershipCommunication

About the role

You'll be energized by being in the room with C-suite and senior enterprise leaders, and you'll love connecting dots: figuring things out even when the answer isn't obvious.
You'll be energized by being in the room with

Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders.
Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling.
Create crisp narratives that quantify impact (efficiency, cycle-time reduction, risk reduction, productivity, satisfaction).
Identify and develop expansion opportunities grounded in customer outcomes (additional teams, additional workflows, additional products/services).
Partner tightly with Sales on account strategy, executive alignment, and expansion motions-without losing the trust of the customer.
Lead end-to-end onboarding and implementation for complex enterprise accounts, coordinating Product, Delivery, and other internal teams.
Drive accountability and momentum across multiple workstreams, stakeholders, and dependencies.
Create repeatable templates: success plans, comms cadences, adoption plans, QBR artifacts, risk frameworks.
Strong commercial acumen: renewals, retention strategy, risk forecasting, and expansion identification (you understand how CS drives durable revenue).
Demonstrated ability to lead ambiguity: you proactively create structure, frameworks, and momentum where none exists.

7+ years in enterprise / strategic Customer Success, account management, client services, or similar customer-facing roles with measurable business outcomes.
Proven success owning enterprise relationships with senior stakeholders and navigating complex orgs.

Willingness and ability to travel for customer meetings, customer events, and periodic team onsites/enablement.
Domain exposure to legal, compliance, or regulated enterprise workflows.
Background in sales, investment banking, legal, consulting, or professional services (helpful, not required).
Experience selling/expanding products into enterprise accounts alongside Sales (while maintaining a trusted-advisor posture).
Preferred (Nice to Have)

The posted salary range is based on our research for companies of our stage and size while in compliance with California law.
This is a base salary compensation range and we encourage those who are interested to apply and have an initial discussion.

Own retention and renewal health: forecast risk early, run mutual action plans, and drive clean execution through renewal cycles.
Comfortable learning new technology quickly and guiding customers through adoption of AI-enabled workflows.

you'll shape outcomes for marquee enterprise customers and influence how we scale Customer Success.
Lead customers through AI-enabled workflow transformation-helping them discover high-value use cases, design the future-state, and operationalize change.

This listing is sourced directly from Eudia's careers page and normalized into a canonical job model.