ZoomInfo
IT Support Engineer
Waltham, Massachusetts, United States
Sponsorship not specified$51k-$80kDetected 4 days ago
Customer SupportProblem Solving
About the role
- We move fast, think boldly, and empower you to do the best work of your life.
- You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins.
- With tools that amplify your impact and a culture that backs your ambition, you won't just contribute.
Responsibilities
- Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
- Perform advanced troubleshooting for desktop, hardware, and web application issues.
- Develop and deliver client training on system usage and best practices.
- Collaborate with other departments on technical projects and initiatives.
Requirements
- Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
- Excellent problem-solving skills with ability to analyze complex technical issues
- Some travel may be required.
- Minimum 2-3 years of progressive technical support experience
- Proficiency in multiple remote support platforms and monitoring tools
- Demonstrated ability to train users and create educational materials
- Understanding of ITIL principles and service management practices
- Strong interpersonal skills for client relationship management
- Working Conditions (Physical Requirements)
- Normal office environment. Some travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
- #LI-Onsite
- Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
- In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Nice to have
- Bachelor's degree in IT or equivalent experience preferred
- Relevant technical certifications preferred
Skills
- ZoomInfo is where careers accelerate.
Compensation
- Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training.
Benefits
- Coverage for support roles during peak periods.
Company info
- ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation.
- Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
- ZoomInfo is committed to protecting your privacy when you apply for jobs with us.
- ZoomInfo may use a software-based assessment as part of the recruitment process.
- More information about this tool, including the results of the most recent bias audit, is available here.
- ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status.
- We also consider qualified candidates with criminal histories in accordance with legal requirements.
- We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.
- For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
- An employer who violates this law shall be subject to criminal penalties and civil liability.
- ZoomInfo does not administer lie detector tests to applicants in any location.
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This listing is sourced directly from ZoomInfo's careers page and normalized into a canonical job model.