WhatConverts
Technical Support Engineer
USA
Sponsorship not specifiedDetected 49 days ago
JavaScriptHTMLSEOGoogle AnalyticsCRMCustomer SupportCommunication
About the role
- You will be working on the front lines with users, diving into deep troubleshooting, solving real marketing attribution problems, and helping businesses be best equipped to see the true impact of their marketing efforts.
Responsibilities
- Help us redefine customer satisfaction, one support ticket at a time.
- Provide timely, thoughtful Support via email, live chat, phone, and screen shares.
- Work with our dev team to escalate and document bugs, feature requests, or other edge cases.
- This is not your run-of-the-mill Support role.
- Employee Support: Access counseling, legal, and debt management services through our EAP.
Requirements
- 3+ years of experience in technical support or a related customer-facing technical role.
- Experience supporting a SaaS product-especially in marketing, analytics, or web tools.
- Knowledge of Google Analytics or similar web analytics experience.
- Experience with Zapier, CRM software and/or B2B SaaS software.
Compensation
- Volunteer Day: Give back with an annual volunteer day.
Benefits
- Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
- 401k with 5% Match: Secure your future with immediate vesting.
- Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
- Parental & Bereavement Leave: Paid leave for life's important moments.
- $100 monthly stipend to ensure your home office needs are met and company-provided devices.
Company info
- WhatConverts built a lead tracking platform to prove and grow marketing ROI for companies spending money on advertising.
- Our 20,000 customers love us, trust us, and rely on the insights and optimization we provide to help them scale their businesses through effective marketing.
- After 10 years of continuous development, we're now setting our sights on expanding to 200,000 customers over the next five years.
- Learn about our team Watch a product overview or read about our culture Read our reviews on G2 If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts.
- WhatConverts is an equal opportunity employer.
- We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.
- Guide customers through setup and configuration of attribution tools, number swapping, and lead tracking to align with their specific use cases and marketing goals.
- We are looking for a Technical Support Engineer who is equal parts curious, customer-focused, and technically confident.
- As part of our highly-rated Support team (who regularly earn praise on G2 ), you'll play a key role in driving customer success.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from WhatConverts's careers page and normalized into a canonical job model.