PurposeMed

PurposeMed

Director of Partner Success (Canada)

Remote - Canada · Director · Full-time

Sponsorship not specified$140k-$180kDetected 5 days ago
Account ManagementBusiness DevelopmentCustomer SupportPatient CareLeadershipCommunicationMentoring

About the role

  • Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience.
  • Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada.
  • The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Responsibilities

  • Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion
  • Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps
  • Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams
  • Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment
  • Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA'd. Accountable for accuracy and partner trust; not expected to do the manual work.
  • Make an impact, every single day. We're providing compassionate, affirming care to many people who have never received the proper support before.
  • Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.
  • This role will own both our Covered Entity partnerships across the US and our expanding Canadian partner relationships end-to-end.
  • You'll have the rare opportunity to build a cross geography account management function from the ground up-designing the playbooks, automation, and documentation that define excellence for our partners.
  • Do you think you could be our next Director of Partner Success?

Requirements

  • 7+ years in partnership management, strategic account management, or client leadership-with a track record of independently managing 10+ high-value relationships

Nice to have

  • Knowledge of the 340B Drug Pricing Program, contract pharmacy, or HRSA compliance

Compensation

  • $140,000 - $180,000 CAD a year
  • Earn stock options through our Equity Incentive Plan-connect your efforts to PurposeMed's growth as we work together to improve the lives of our patients across North America.
  • The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions.
  • Base pay is just one aspect of our total rewards at PurposeMed-see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type).
  • Annual winter break closure
  • $20,000 of lifetime coverage for gender-affirming care and procedures (Canada)

Benefits

  • Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community.
  • As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA.
  • Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare.
  • We're looking for a Director of Partner Success to own the health of Freddie's most vital relationships.

Company info

  • PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.
  • PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy.
  • Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we're proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA.
  • Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment.
  • PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities.
  • We've combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.
  • Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience.
  • We are proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years.
  • Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most-and we make sure to have fun along the way!
  • Permanent, full-time opportunity
  • Location - Remote (Canada)
  • Be part of a team of great people who don't take themselves too seriously. While we're serious about the problems we solve, we believe in having fun along the way.
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This listing is sourced directly from PurposeMed's careers page and normalized into a canonical job model.