heirloom
Customer Success Agent
Mount Pleasant, South Carolina · Internship
Sponsorship not specifiedDetected 20 days ago
HubSpotCRMCustomer SuccessCustomer SupportShopifyLeadershipCommunication
About the role
- CSAs are given the resources to obsess over guiding these people, both virtually & in person.
- CSAs provide timely responses to telephone calls, emails, and other correspondence.
- Successful candidates are competent, conversational, and compassionate to serve others.
Responsibilities
- Communicate with contacts to elevate their status from Leads to Evangelists
Nice to have
- familiarity with HubSpot or Shopify a plus
- Spanish or French language a plus
Skills
- Proven 2+ years experience in sales or customer service
- Proven 1+ years experience in CRM (or comparable digital system)
- Knowledge of Google Workplace; familiarity with HubSpot or Shopify a plus
- Strong communication skills; Spanish or French language a plus
- Excellent empathy and listening skills a priority
- Good organizational and learning skills required
- Assertiveness and confidence necessary for success
- High school diploma or GED; BS/BA in business a plus
- Opportunity for hybrid (in person & remote) work.
- Contract, intern, part-time, full-time, and equity positions considered.
- Compensation starts at $15.00/hour.
- Benefits available for full-time employment.
Compensation
- Compensation starts at $15.00/hour.
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