Asana
GTM Systems and Business Process Manager - Renewals and CX
San Francisco
Sponsorship not specified$185k-$210kDetected 13 hours ago
SalesforceProcess ImprovementCustomer SuccessCommunicationCollaborationMentoring
About the role
- This role is based in our San Francisco office with an office-centric hybrid schedule.
- The standard in-office days are Monday, Tuesday, and Thursday.
- Most Asanas have the option to work from home on Wednesdays.
Responsibilities
- Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done
- Career coaching & support
Nice to have
- 7+ years in business operations, revenue operations, process improvement, or a related field
- experience supporting customer-facing go-to-market teams strongly preferred
- Track record of translating ambiguous operational problems into structured requirements and seeing them through to execution
- Experience working cross-functionally with technical teams (engineering, IT, or enterprise technology)
- familiarity with agile or product development workflows a plus
- Exposure to renewals, customer success, or SaaS go-to-market motions preferred
- Strong understanding of AI CSM tools to drive productivity and efficiency
- Exceptional written and verbal communication - you can make a complex workflow legible to an engineer and make a technical constraint legible to a CSM
Skills
- Own the process improvement lifecycle
- Track adoption and outcomes post-launch; close the feedback loop with stakeholders
- Drive cross-functional alignment
- Facilitate working sessions with stakeholders across Renewals, Customer Success, Revenue Strategy & Operations, and Enterprise Technology
- Serve as the single point of contact for field teams seeking to escalate tool friction or request workflow changes
- Support the tools ecosystem
Compensation
- Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
Benefits
- Mental health, wellness & fitness benefits
- Inclusive family building benefits
- Long-term savings or retirement plans
Company info
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
This listing is sourced directly from Asana's careers page and normalized into a canonical job model.