Assembled

Engineering Manager - Forecasting & Scheduling

United States · Staff+

Work authorization required$230k-$270kDetected 49 days ago

Full-Stack DevelopmentAlgorithmsMachine LearningAgentic AICanvaForecastingCustomer SupportResearchLeadershipCollaboration

About the role

We're opening an Engineering Manager role on our Forecasting and Scheduling team: a key team pushing this hybrid world forward.
WHY IT'S EXCITING - A chance to reimagine Workforce Management for the AI era.
AI agents and humans now share the same workforce.

Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Right when everyone thought customer support jobs were being automated away, they're starting to come back.
AI handling technical questions and responses while humans cultivate relationships and create empathy.
Assembled is building the future of customer support operations in the AI-era.
Our job is to make sure AI handles what it's best at, and to set up human support teams to capitalize on the things only people can do.
At the core of Assembled. Forecasting and Scheduling powers one of the most impactful parts of our product. The team's output directly shapes how tens of thousands of agents get staffed and how hundreds of millions of dollars in support spend get allocated.
We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.

A great team builder: You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join.
You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar.
You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right.
You can deploy it in ways that compound, without opening the slop cannon.
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Background in operations research or an adjacent quantitative field.
Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent.
You'll be making technical calls on territory where this background would be helpful.
Catered lunches and fully stocked kitchen
401(k) plan enrollment
We know great candidates don't always meet every requirement listed in a job description.
We look forward to hearing from you!
For United States Applicants:

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Champions technical investment. You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar. You also know when taking on debt is the right call to move fast, and can credibly tell those moments apart.
Strong product instincts. You know what to build, not just how to build it. You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right.
Thoughtful about AI as a force multiplier. You have a real point of view on where AI speeds the team up (codegen, prototyping, research synthesis, etc.) and where it just creates more cleanup later. You can deploy it in ways that compound, without opening the slop cannon.
Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
Forecasting and Scheduling spans deep technical work (NP-hard constraint problems, forecasting models, etc.) and the product surfaces customers touch every day.
If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.