Dandy
Fulfillment Supervisor
USA - Lehi UT · Senior · Full-time
Sponsorship not specifiedDetected 64 days ago
RESTComplianceStakeholder ManagementSalesforceLogisticsProcurementERPPerformance ManagementCustomer SupportZendeskAPI TestingLeadershipCommunicationMentoringNetSuite
About the role
- Dandy is looking for a Fulfillment Supervisor to join our rapidly growing venture-backed company.
- We're looking for someone who wants to operate in the details today and grow into broader scope as Dandy's fulfillment footprint expands.
Responsibilities
- Lead the team. Hiring manager for Associates and Senior Associates. Own onboarding, scheduling, coaching, performance management, and the site safety program. Coach Seniors to coach Associates so the bench keeps building
- Own quality outcomes. Run root-cause analysis when defects, mis-picks, or returns trends move the wrong direction. Own SOP currency across the site so the team is always working from an accurate playbook
- Manage day-to-day vendor and cross-functional coordination. Primary site contact for our 3PL, repair, and refurb vendor partners, and for Customer Service, Sales, Procurement, and IT teams when something needs to be unblocked
- Identify and pilot improvements. Spot bottlenecks across the workstreams, scope the fix, run the pilot, and own the result. Help scale the operation as Dandy grows. Bring data, not anecdote
- Use data to drive decisions. Build the analytical habits and reporting that let the site run on facts rather than instinct. Surface what the team and leadership need to see to make better calls
- Excellent communication and stakeholder management across cross-functional partners
- Experience managing 3PL or vendor partner relationships
- Build the daily production plan, allocate labor across workstreams, and make real-time calls when volume shifts.
Requirements
- Ability to be full-time in office Monday through Friday in Salt Lake City, UT
- 3+ years in distribution, warehousing, fulfillment, or manufacturing operations, with 1 to 2 years directly leading a frontline hourly team
- Track record of owning daily operational KPIs (cycle time, accuracy, on-time ship rate) and hitting them in a fast-moving environment
- Familiarity with operational tooling such as NetSuite, RF Smart, Salesforce, or Zendesk
- Experience with reverse logistics, returns programs, or asset recovery operations
- Track record of scaling a frontline team through a growth phase
- Hands-on experience with NetSuite, RF Smart, or similar operational ERP
- You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.
Benefits
- Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B.
- Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology.
- Experience in healthcare, dental, or another regulated environment
- For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
- Own the SLAs that keep dental practices supplied and operating
- Modernizing the dental lab industry means daily obstacles are the norm rather than the exception.
Company info
- What We're Looking For
Visa & Work Authorization
- ational origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics
This listing is sourced directly from Dandy's careers page and normalized into a canonical job model.