Woodward
Customer Service Representative
Peterborough, Ontario, Canada
Sponsorship not specifiedDetected 13 days ago
Customer SupportCommunicationCollaborationProblem SolvingTime Management
About the role
- - Respond to Customer Inquiries: Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance.
- - Resolve Routine Issues: Diagnoses, assist in resolving, and escalate routine problems using established procedures and resources.
Responsibilities
- Maintain Customer Records: Documents all customer interactions and transactions with attention to detail.
- Collaborate with Team Members: Works with fellow support representatives and other departments to provide seamless customer service.
- Adhere to Service Standards: Follows company policies and standardized procedures to uphold high quality support and compliance.
- Documents all customer interactions and transactions with attention to detail.
- Works with fellow support representatives and other departments to provide seamless customer service.
- Follows company policies and standardized procedures to uphold high quality support and compliance.
- Provides exceptional support to ensure high levels of customer satisfaction.
Skills
- Problem Solving: Identifies and resolves common customer issues using established procedures.
- Decision Making: Makes informed decisions based on standard guidelines with minimal supervision.
- Procedural Compliance: Adheres to standardized procedures and practices consistently.
- Other Qualifications:
Company info
- Effectively exchanges clear and concise information with customers and team members.
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This listing is sourced directly from Woodward's careers page and normalized into a canonical job model.