Jj
Manager, Contact Center Enterprise Platform
Raritan, New Jersey, United States of America
Sponsorship not specified$117k-$201kDetected 1 day ago
JavaC++AWSCybersecurityProduct ManagementProduct StrategyCustomer SupportMedical DevicesLeadershipCommunicationProblem SolvingCritical ThinkingMentoringWriting
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
- We provide an inclusive work environment where each person is considered as an individual.
- This pivotal role involves shaping the Contact Center service offering, driving innovation, leading delivery and ensuring excellence in service delivery to improve customer satisfaction, operational efficiency.
Responsibilities
- Own the design, development, and deployment of cloud-based contact center solutions like Genesys Cloud and AWS Connect.
- Collaborate with cross-functional teams including Vendors, ISRM, Network, Compliance, Customer Service, and Operations to drive product innovation and service improvements.
- Drive continuous improvement, identify and mitigate security vulnerabilities and risks in enterprise environments.
- Manage vendor relationships and coordinate technical support with operations team.
- Influence value-driven backlog prioritization by engaging partners, assessing business impact, and balancing technical feasibility to improve return on investment.
- Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies, timeline and standards.
Requirements
- Bachelor's degree or equivalent experience is required
- Education:
- Experience and Skills:
- Required:
- Brings over 10 years of professional IT experience, including 5+ years of hands-on expertise in deploying platforms like Genesys Cloud and AWS Connect.
- Preferred:
- Proven experience in product management, service ownership, or service strategy within the medical device or healthcare tech space-driving meaningful outcomes in fast-paced, cross-functional environments.
- Demonstrates proven thought leadership in driving technology innovation and adoption, with strong interpersonal skills and the ability to deliver results within a complex, global enterprise environment.
- Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
- Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Nice to have
- Certification in Genesys Cloud / AWS Connect and AI is preferred
- Preferred Skills:
Skills
- Proficient in hands-on development using languages such as Java, C++, Python.
- Familiar with standard concepts, practices, and procedures associated with the ITIL framework preferred.
- Exceptional communication, analytical thinking, and problem-solving abilities.
- Johnson & Johnson is an Equal Opportunity Employer.
- Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs.
- The anticipated base pay range for this position is:
- The anticipated base pay range for this position is: $117,000- $201,250
Compensation
- The anticipated base pay range for this position is: $117,000- $201,250
Benefits
- At Johnson & Johnson, we believe health is everything.
- Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
- Build the vision / roadmap and steer the squad in delivering products / platforms features around business impact.
Company info
- At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Equal opportunity
- If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
This listing is sourced directly from Jj's careers page and normalized into a canonical job model.