Cursor

Cursor

IT Operations Engineer

New York

Sponsorship not specifiedDetected 64 days ago
LogisticsOnboardingResearch

About the role

  • Our organization is very flat, and our team is small and talent dense.
  • We particularly like people who are truth-seeking, passionate, and creative.
  • We enjoy spirited debate, crazy ideas, and shipping code.

Responsibilities

  • The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.
  • You'll be on the front lines of IT, serving as the primary point of contact for employee support while owning key operational workflows across onboarding, device lifecycle management, access administration, and office technology.
  • This is a hands-on role where you'll support employees in real time, manage tickets from intake through resolution, troubleshoot macOS devices and office AV systems, and ensure every new hire is set up for success on day one.
  • You'll also help manage core IT systems including Okta, Google Workspace, Slack, and our device inventory processes, making sure access, hardware, and support operations scale smoothly as the company grows.
  • Manages the full ticket lifecycle through the Console ticketing system.
  • Provides hands-on hardware support including monitor and laptop replacements, peripheral distribution, and macOS device troubleshooting.
  • Maintains audiovisual infrastructure across the office, including Zoom conference rooms, TVs, Logitech Tap systems, and Logitech Schedulers.

Requirements

  • Have experience with Okta administration - user management, group rules, and app provisioning

Nice to have

  • Are a strong communicator who genuinely enjoys helping people solve problems
  • Have solid experience supporting macOS endpoints and administering MDM tooling (Kandji experience a plus)
  • Have hands-on experience with Google Workspace administration
  • Have experience with Slack administration - workspace management, permissions, and troubleshooting

Company info

  • Our mission is to automate coding.
  • We're looking for an IT Operations Engineer who thrives in a fast-moving environment and takes pride in creating a seamless employee experience.
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This listing is sourced directly from Cursor's careers page and normalized into a canonical job model.