Strada

Problem Resolution Specialist

US-FL-Tallahassee-3800 Esplanade Way · Contract

Work authorization requiredDetected 12 days ago

Customer SupportResearchLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMentoringAdaptability

About the role

Representatives serve as a trusted resource, providing accurate information, guidance, and resolution while delivering a high standard of customer service.
This is a full-time, in-person position based in Tallahassee, Florida.
Employees typically work an 8-hour shift, with occasional 10-hour All Hands on Deck (AHOD) days as operational needs require.

Accurately document all interactions, actions taken, and resolutions in designated systems
Maintain confidentiality and compliance with state, federal, and organizational regulations
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We believe that embracing differences strengthens our teams and drives innovation and success.
Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

High school diploma or equivalent (required)
Ability to handle sensitive information with discretion and professionalism
Dependable attendance and flexibility to support extended hours when required
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
Bonus and/or incentive eligibility are determined by role and level.
Salary Pay Range

At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future.
These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.
Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics.
We provide reasonable accommodations for disabilities and religious practices.
Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

This listing is sourced directly from Strada's careers page and normalized into a canonical job model.