Orb
Technical Account Manager, Enterprise- San Francisco HQ
HQ-San Francisco · Staff+
Sponsorship not specifiedDetected 12 days ago
SQLData EngineeringSalesforceAccount ManagementERPCustomer SupportCommunicationNetSuite
About the role
- You'll be the primary technical and strategic point of contact for large enterprise accounts from pre-go-live through deep ongoing adoption - deeply embedded in their success.
- This is not a relationship management role with a light technical layer.
- You'll bring serious implementation depth, helping enterprise customers architect their Orb integration and navigate the surrounding ecosystem: ERP systems like NetSuite, CRMs like Salesforce, data pipelines, and internal billing infrastructure.
Responsibilities
- Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
- Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
- Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
- We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company.
Requirements
- 10+ years of experience in technical post-sales roles - solutions engineering, implementation consulting, technical account management, or similar - with meaningful tenure in enterprise-facing work
- Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
Compensation
- Annual learning & development stipend
Benefits
- Excellent medical, dental, and vision insurance
- One Medical membership
- Unlimited PTO plus an additional week off between Christmas and New Year's
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Annual learning & development stipend
- Meaningful equity in the form of stock options
- Own onboarding and implementation for enterprise customers end-to-end - from kickoff through go-live and into long-term account health
Company info
- Represent the voice of enterprise customers internally - translating patterns into product feedback and advocating for platform improvements with Engineering and Product
- You'll be the person customers call when something is hard, urgent, or unclear - and you'll know how to unblock them.
- Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
- We're a team that cares deeply about the work, the people we do it with, and the customers we do it for.
- Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows.
- We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.
- Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers.
- Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do.
- For San Francisco Bay Area, New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week.
Equal opportunity
- We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
- Equal Opportunity Employer
This listing is sourced directly from Orb's careers page and normalized into a canonical job model.