Awardco
Commercial Client Success Manager
Lindon, Utah
Sponsorship not specified$25k-$30kDetected 6 days ago
SalesforceAccount ManagementCustomer SuccessCommunicationPublic Speaking
About the role
- Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone.
- And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
- As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial clients, overseeing their journey post-onboarding.
Responsibilities
- Manage a book of 25-30 commercial clients with contract values ranging from $70K-$150K
- Own client relationships post-onboarding, focusing on retention, adoption, and growth
- Partner with Sales and Renewals team on renewal and upsell opportunities
- Identify risks early and proactively build mitigation strategies
- Work cross-functionally with Product, Support, and Engineering to resolve client challenges
- Deliver an exceptional customer experience rooted in responsiveness and value
- Ability to work independently, prioritize tasks, and own outcomes
- Experience driving renewals and expansions alongside a sales partner
Requirements
- 2-3 years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment.
- Bachelor's degree or equivalent experience
- Proven success managing 20-30 B2B accounts with ACVs of $70K-$150K
- Proficiency in Salesforce, ChurnZero (or a similar CS platform), and Google Workspace
- Experience Leading client strategy sessions like QBRs and check-ins
- Experience working cross-functionally to resolve client issues and escalate feedback
- Experience analyzing data and presenting actionable insights
Compensation
- $25k-$30k
Benefits
- Track client activity and health using Salesforce and ChurnZero
Equal opportunity
- Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
- Backed by renowned investors, both local and national.
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This listing is sourced directly from Awardco's careers page and normalized into a canonical job model.