Solveintelligence

Customer Support Specialist

New York · Exec

Sponsorship not specified$20k-$30kDetected 47 days ago

Machine LearningLLMsIntellectual PropertyCustomer SuccessCustomer SupportZendeskIntercomResearch

About the role

Do you want to shape a function as it's being built, learn how a real AI product works, and be in the room when decisions get made?
You'll be joining the most lean, talent-dense, and fast-moving teams working alongside our attorneys, AI engineers, and GTM team to keep the bar on customer experience extraordinarily high.
They are demanding, technical, and short on time.

Today, a lot of their support tickets land on the desks of attorneys and engineers who should be building product.
Owning the first response on every inbound support ticket, across email, in-app chat, and Slack Connect channels.
Helping us figure out what good customer support looks like at Solve, then making it real.
Paralegals or legal operations specialists with IP or patent exposure, comfortable in technical environments, and ready to build something with real ownership.
See our latest Series B announcement https://www.solveintelligence.com/blog/post/solve-intelligence-raises-40m-series-b-to-build-ai-for-patents-and-launches-charts.

Paralegal qualifications or experience inside a patent practice (USPTO, EPO, or UK).
Or a computer science, engineering, or hard-science degree.
Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar).
Comfort with technical products.
You don't need to code, but you need to be able to read a stack trace, understand what a browser console is telling you, and learn the inner workings of a complex SaaS product quickly.
Full visa sponsorship.
🚀 ABOUT SOLVE INTELLIGENCE
Solve Intelligence is the fastest-growing startup transforming the IP landscape.

Sanj did his MSci in Physics at the University of Cambridge and his PhD in AI at the Gatsby Unit, UCL.
He won awards at top AI conferences, worked on the R&D team at Huawei, and received widespread attention for his contributions to open-source LLM projects on GitHub.
He joined Magic Carpet AI as employee #4, where he developed AI strategies for trading, before the company was acquired.
We are looking for sharp, high-agency people to be the first line of support for our customers.
Our customers are patent attorneys at top law firms and in-house IP teams at some of the largest companies in the world.
That doesn't scale, and it doesn't give customers the speed they deserve.
Working closely with our customer-facing attorneys and CSMs to make sure customers feel looked after end to end.
We're on a high-growth trajectory, and we're looking for people who want to join us on the journey to building a generational AI company.

This listing is sourced directly from Solveintelligence's careers page and normalized into a canonical job model.