GC AI

Customer Support Specialist

San Mateo, California · Exec · Full-time

Sponsorship not specified$64k-$86kDetected 29 days ago

ValuationCustomer SuccessCustomer SupportZendeskIntercomCommunicationCollaboration

About the role

GC AI is looking for a Support Specialist to join our Customer Experience team.
You'll be the front line for our customers, owning inbound support requests and ensuring every interaction builds trust and confidence in the platform.
Reporting to the Customer Operations Director, you'll work across the team to resolve issues quickly, write product-specific help content, and conduct live demos and troubleshooting sessions, all while helping scale our support operations as we grow.

Own inbound customer support requests via Intercom and Front, resolving issues with speed and precision.
Write and maintain help content (articles, guides, FAQs) that answers customer questions about specific product features.
Partner with Customer Success Managers to flag at-risk accounts and surface recurring customer pain points.
Document solutions and build out our internal and external knowledge base to reduce repeat inquiries.
Experience using support tools such as Intercom, Front, Zendesk, or similar platforms.

1-3 years of experience in customer support, customer success, or client services at a SaaS or technology company.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Comfort conducting live customer-facing calls, demos, and troubleshooting sessions.
You treat every problem as something you can solve.

Experience supporting legal teams or working with legal technology products.
Familiarity with AI-powered products and the ability to speak to how they work at a high level.
Experience writing help center content or customer-facing documentation.
Experience at a high-growth startup.
This role is based in one of our hub cities.
For most of our team, being in a hub is how the distributed model works: it's where we concentrate in-person collaboration, community, and the investment we make in people over time.
We strongly prefer candidates already in a GC AI hub metro, and expect regular in-person time - coworking, team meals, and quarterly offsites - plus up to 10% travel.
If you're not in a hub today, we'll consider candidates open to relocating to one.

it's where we concentrate in-person collaboration, community, and the investment we make in people over time.
We're building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace.
If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading.
We're excited to meet you.
GC AI is a distributed company with team members across North America, and soon Europe.
We believe that because our business is AI, human connection matters more, not less.
Conduct live demos and troubleshooting sessions with customers to walk them through features or resolve issues in real time.

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai http://gc.ai or @getgc.ai http://getgc.ai email address.
GC AI will never:
Refer you to external websites to apply

This listing is sourced directly from GC AI's careers page and normalized into a canonical job model.